Sheryl Crow To Headline Forrester’s 2020 Virtual Experience

Forrester has announced the guest keynote speaker, musical performer, and conference agenda for its CX North America 2020 virtual experience, which will be held from June 16–18, 2020.

Nine-time Grammy Award winner and American music icon Sheryl Crow will also perform for attendees. Crow’s nine studio albums have sold 35 million copies worldwide, five of which were certified for Multi-Platinum sales. She has also seen 40 singles in the Billboard Hot 100 and has achieved more No. 1 singles in the Triple A listings than any other female artist.

José Andrés, the acclaimed chef, humanitarian, author, TV personality, and educator, will participate in a moderated discussion during the virtual experience. Named one of Time’s 100 Most Influential People in both 2012 and 2018 and awarded Outstanding Chef and Humanitarian of the Year by the James Beard Foundation, Andrés is an internationally recognized culinary innovator, chef/owner of the award-winning ThinkFoodGroup, and founder of the humanitarian relief organization World Central Kitchen.

Attendees will gain exclusive access to analyst research and experience interactive programming on a broad range of topics including customer journey mapping, performance measurement, and changing consumer behavior, as well as COVID-19’s impact on CX and marketing.

Delivered via a sophisticated and secure cloud-based platform, CX North America will provide attendees and sponsors advanced experiential and networking opportunities over three comprehensive days of learning. CX North America 2020 will also offer attendees a live virtual CX certification course where they can learn how to foster partnership and consistency across CX and marketing alongside their peers. In addition, there will be peer networking opportunities and tailored content for senior decision makers.

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